Support Services

Making GREAT SERVICE a Reality
for Multi-Unit Operations

Select Services Program
P R O D U C T S • E Q U I P M E N T • S E R V I C E S

If your chemical supplier makes you feel like a small fish in a big pond,

Consider making a change

Sunburst and the
Select Services Network
provide exceptional service to ALL locations
-delivering what we promise
-only a phone call away.
Some of the bigger chemical suppliers use a model of service that makes sure you benefit their bottom line instead of being concerned about yours.

This often results in:
  • Overloaded service technicians
  • Slow response to emergencies
  • Poor sanitation results
  • Excessive chemical expense
  • Frequent turnover of service representatives
  • Lack of proper follow-up to confirm systems are running properly
  • Inadequate employee training

Sunburst understands the importance of these concerns and addresses them head-on.

We recognize that multi-unit businesses:

  • Are cost-driven, profi t-driven operations
  • Must have consistent customer satisfaction
  • Desire consistent sanitation results across all locations
  • Are required to meet regulatory standards
  • Need a means of confi rming that sanitation programs are
    working as promised
  • Demand a “one call” fast response when emergencies arise
  • Have personnel turnover challenges
  • Need continued quality employee training
A centrally managed account provides up-to-date records of account activities for all locations — at your fingertips.

Benefits of the Sunburst Select Services Network
Better results • Better service • Lower cost

With headquarters in Minneapolis, Minnesota, the Sunburst Chemicals’ Select Services Network of local service providers extends across the U.S. to deliver regular and emergency service to all multi-unit customers. We work in cooperation with your personnel toward the mutual goal of a clean, sanitary environment across all your locations.

Our network is made of up experts in the area of cleaning and sanitation. Service providers are thoroughly trained in the proper implementation of products and care of your machines. They focus on consistent results, cost control, and prompt response to the needs of your facilities.

Because our network is nationwide, we are able to provide service that is only a phone call away. As a Sunburst customer, you’ll receive:
  • Centrally managed account — This provides you with a database of information about your business, including product usage by location and detailed reporting. All regular and emergency service visits are tracked, reported, and communicated to you.
  • Coordination with risk management — We interface with health inspectors and independent auditors to make sure you are meeting the regulatory requirements of your locations.

  • Coordination of new installations — As new locations open and your business expands, we coordinate the installation and training of new employees on our products and systems.
  • Troubleshooting — Should problems arise, our service provider is only one phone call away and will gather resources and be at your location for prompt problem resolution.
  • Training — Sunburst will oversee all sanitation training, develop and provide materials, and generate new materials as needs arise.

  • Product inventory — Available to you with quick, local deliveries, the Select Services Network provider will see that your locations never run out of critical sanitation supplies.

Customer Driven, Quality Minded, Responsive & Respectful
Sunburst Chemicals is a manufacturer and supplier of the finest quality cleaning and sanitation detergents, adding value to our customers through innovative solutions, and partnering with distributors to serve customers nationally.